Job Opening: Technical Support Engineers (Damansara Heights, KL)

Hello All,

The company I’m working with have new projects coming in, and therefore we are now hiring the following positions (note these are NOT call center/helpdesk/hotline positions! rest assured):

Unix Level 1 Support Engineer (5 Positions)

Unix Level 2 Support Engineer (5 Positions)

Windows Level 1 Support Engineer (4 Positions)

Windows Level 2 Support Engineer (15 Positions)

Responsibilities:
Provide 24/7 Remote Support To Global Clients

Incident management:
Scripted Resolution - Follows Documented Instructions

Operations management:
Event Detection and Notification
Log and dispatch
Scripted routine/scheduled tasks (e.g. routine checks)
Standard documented requests (e.g. backup/restore)
Service request administration (if necessary)

Requirements (Unix):

• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in any field (IT stream would be an advantage)
• Minimum work experience required in IT field – 1 year (Level 1) / 2 years (Level 2)
• With minimum of 6 months (Level 1)/ 1 year (Level 2) in UNIX Server systems administration (ANY flavor)
• Working knowledge File System Management, Logical Volume Manager (LVM) and Patch Installation – Good to have
• Basic Understanding on Remote Access Tools (PCAnywhere or VNC or Terminal Server or Citrix) & Network Configuration items (NTP, DNS, TCP/IP, Hosts, NIS, Telnet, Rlogin, FTP and DHCP)

Requirements (Windows):

• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in any field (IT stream would be an advantage)
• Minimum 2 years experience required in IT field
• With minimum of 1 year of Windows Server systems administration
• Working knowledge in Windows Active Directory, TCP/IP, Networking, Server Health Check, Remote Access Tools (PCAnywhere or VNC or Terminal Server or Citrix)
• Working knowledge of Web Services (IIS) and DNS/DHCP – Good to have

Requirements (General):

• Good English communication and customer service skills
• Should possess the ability and desire to work in a collaborative team environment
• Should be willing to work on shifting schedule

In case you’re interested, or have further questions, please drop me an email at .